Operation Hospitality Ireland – Review to Revenue

At Operation Hospitality Ireland (OH), every audit, every insight, and every recommendation has one purpose: to grow your revenue. Our pioneering 1,000-point mystery guest system goes beyond traditional market research to deliver unmatched visibility across your entire operation – revealing the exact touchpoints where service, sales, and profit are won or lost.

What sets us apart is our people. The OH team has led multimillion-euro businesses, from bustling resorts to high-end restaurants, vibrant cafés, and award-winning kitchens. Our background spans general managers, head chefs, health & safety experts, and operations leaders – all with proven track records of raising standards, maximising profitability, and creating guest experiences that keep customers coming back.

We are not a generic research firm. OH was built by hospitality leaders, for hospitality leaders – with the insider knowledge to identify revenue opportunities others miss.

From Ireland to international markets, we partner with ambitious operators who want more than customer feedback – they want a clear, revenue-focused strategy that turns reviews into results.

With OH, you don’t just monitor performance.
You gain the roadmap to increase spend per guest, raise standards, and unlock new levels of profitability.