In today’s market, the hashtag is your handshake – it’s how guests discover you, remember you, and share your story.

Digital & Reputation Package

These days, your guests often decide on you long before they step inside — they decide based on what they see online. That’s why our Digital & Reputation package pulls everything together into one complete solution, designed to strengthen your online image, protect your brand, and turn digital interest into real footfall.

We start with a Social Media Experience Review and a full check of your Google Maps listing, showing you exactly how your venue looks to potential guests. Then we set you up with a Guest Feedback System to capture genuine experiences in real time, and provide Quarterly Reputation Reports so you always know how you’re performing across platforms.

Managing reviews the right way is just as important as getting them. We train your team with Online Review Response Training and, if you want, we create an Online Persona for Review Replies so every response reflects the voice and personality of your brand. To make sure happy guests actually leave feedback, we supply Review Booster Cards for tables — a simple, proven way to increase positive reviews.

Finally, we future-proof your reputation with an AI Review Risk Simulation, helping you prepare for the “what ifs” and spot potential risks before they become problems. And to keep your regulars loyal, we can layer in a Digital Loyalty Program that rewards repeat guests and builds long-term relationships.

All together, this package gives you a clear, professional digital presence and a reputation that works for you — not against you