Who We Are

We’re hospitality people through and through. We’ve spent years in senior roles running pubs, restaurants, and hotels, and we’ve seen the highs and lows of the industry first-hand. What drives us now is simple: we want to make hospitality special again.

Since Covid, standards have slipped in too many places. Guests notice it, owners feel it, and the industry we all love has lost some of its spark. At OH, we’re on a mission to change that. We believe Ireland should be known for world-class service, not just great pints and good food. And we believe the way to get there is by helping owners raise the bar — not through guesswork, but with real insight and practical support.

We’re here to give businesses the tools, the clarity, and the confidence to deliver the kind of service that makes people excited to walk through the door again. Because great hospitality isn’t just about keeping customers happy — it’s about keeping the whole industry alive and thriving.

What We’re About

At OH, we’re all about helping hospitality businesses turn review into revenue. Our flagship service is the Guest Audit, a full 1,000-point check that looks at your operation exactly as your customers experience it. From the moment they walk through the door to the moment they leave, we break down what works, what doesn’t, and where money is being left on the table.

But we don’t just stop at the front of house. We go deeper — into the back office, into the systems, the processes, and the way your business actually runs behind the scenes. That means everything from staff development and menu strategy to marketing, pricing, competitor reviews, and even management support. It’s a more complete picture of your business, one that shows you not only how guests see you, but also how efficiently you’re running when no one’s looking.

The end result is clear, practical insight that doesn’t just tell you what’s happening — it shows you how to fix it, grow it, and get ahead of the competition.