Excellence is not an act, but a habit

2 for 1 Mystery Guest Visits – Twice the Insight for the Same Price
For a limited time, Operation Hospitality is offering two full mystery guest visits for the price of one.
Get double the feedback, double the touchpoints, and double the actionable insight — all for the cost of a single visit.

With our unique 1000-point review system, you’ll uncover every opportunity to improve service, boost revenue, and elevate the guest experience. Perfect for testing different days, times, or staff teams while maximising value.

Twice the visits. Twice the detail. One unbeatable offer.

3 Months of Mystery Guest Visits – Consistent Insight, Lasting Results
With our Essentials Package, you’ll get one full mystery guest visit every month for three months straight.

That means ongoing feedback, continuous improvement, and a clear picture of how your business is performing over time — not just on a one-off day.

Using our unique 1000-point review system, we’ll track progress, highlight trends, and give you the tools to raise standards month after month. Perfect for keeping staff sharp, spotting patterns, and making sure your service never slips.

Reliable insight. Real improvement. A smarter way to stay on top.

6 Months of Mystery Guest Visits – Keep Standards High, All Year Long
Our Premium Package gives you one full mystery guest visit every month for six months, building a complete picture of your business across different seasons, events, and staffing patterns.

With our 1000-point review system, you’ll see how your operation evolves over time, spot recurring issues before they become problems, and track improvements month by month.

It’s the perfect way to make sure your service stays sharp, your team stays consistent, and your guests keep coming back.

Half a year of insight. Half a year of progress. All at a value that pays for itself.

12 Months of Mystery Guest Visits – The Ultimate Standard in Hospitality Insight
The Elite Package is our most complete offering: one full mystery guest visit every month for an entire year.

This isn’t just a quick check-up — it’s a full year of consistent, detailed insight into how your business is performing. Across peak seasons, quieter months, staff changes, and everything in between, you’ll have a clear picture of what’s working, what needs work, and where the biggest opportunities lie.

With our unique 1000-point review system, we track patterns, highlight long-term improvements, and give you the tools to keep your service standards high all year round. It’s about building a culture of consistency, where staff know that excellence isn’t just expected once — it’s expected every day.

The Elite Package is perfect for owners and managers who are serious about growth, reputation, and long-term success.

One year. Twelve visits. Unlimited potential.

Not every business needs the full picture right away — sometimes it’s about zooming in on one area that really matters. That’s why we offer a wide range of specialist audits designed to tackle specific challenges. Whether it’s testing how your booking system really works, checking if your team handles allergies correctly, or simulating a tricky service recovery moment, we can put your operation to the test in the ways that count most.

Our focused audits cover everything from themed mystery guests — like families, corporates, or tourists — to compliance checks around licensing and ID, to sustainability and waste strategies. We can compare performance before and after a refurb, stage an annual crisis simulation, or run a timed queue audit to show you exactly how long guests are waiting. From solo diners to group bookings, late-night safety to takeaway and delivery experiences, we’ve designed these audits to reflect the real-world scenarios your business faces every day.

Each audit gives you sharp, targeted insight you can act on immediately. Whether you want peace of mind, proof of consistency, or a clear view of what guests experience in a specific situation, our team can tailor the right test for you. Get in touch today to find out more about which specialist audit would bring the most value to your business.

Not every challenge in hospitality is guest-facing. Sometimes, the toughest issues happen behind the scenes — and they can be the hardest for an owner or manager to spot. Our Accountability Audits are designed to discreetly evaluate staff performance, stock control, and internal systems so you have a clear, unbiased view of what’s really happening day to day.

We carry out anonymous observations across your team, looking at service patterns, consistency, and compliance with your standards. This allows us to highlight strengths, spot potential problems, and give you an honest picture of how your staff operate when they think no one is watching. If you’ve had concerns about certain behaviours, these audits can provide you with the clarity you need to take the right next steps.

Stock and revenue protection are also a core part of this service. Through our Theft & Missing Stock Audits, we identify where losses may be happening and whether your systems are strong enough to prevent them. By reviewing stock control processes and testing them in practice, we can pinpoint weaknesses that often cost businesses thousands each year.

These audits are carried out with complete discretion and professionalism. The reports we deliver focus on evidence, not hearsay, giving you the insight you need to address issues confidently and fairly. They’re not about catching people out for the sake of it — they’re about protecting your business, strengthening accountability, and ensuring every member of your team is aligned with your standards and your goals.

At the end of the day, owners deserve peace of mind. Our Accountability Audits give you the knowledge and confidence to make informed decisions about your people and your processes — protecting both your reputation and your bottom line.