Excellence is not an act, but a habit

2 for 1 Mystery Guest Visits – Twice the Insight for the Same Price
Operation Hospitality is offering two full mystery guest visits for the price of one.
Get double the feedback, double the touchpoints, and double the actionable insight — all for the cost of a single visit.

With our unique 1000-point review system, you’ll uncover every opportunity to improve service, boost revenue, and elevate the guest experience. Perfect for testing different days, times, or staff teams while maximising value.

Twice the visits. Twice the detail. One unbeatable offer.

3 Months of Mystery Guest Visits – Consistent Insight, Lasting Results
With our Essentials Package, you’ll get a full mystery guest visit every month for three months straight.

That means ongoing feedback, continuous improvement, and a clear picture of how your business is performing over time — not just on a one-off day.

Using our unique 1000-point review system, we’ll track progress, highlight trends, and give you the tools to raise standards month after month. Perfect for keeping staff sharp, spotting patterns, and making sure your service never slips.

Reliable insight. Real improvement. A smarter way to stay on top.

6 Months of Mystery Guest Visits – Keep Standards High, All Year Long
Our Premium Package gives you a full mystery guest visit every month for six months, building a complete picture of your business across different seasons, events, and staffing patterns.

With our 1000-point review system, you’ll see how your operation evolves over time, spot recurring issues before they become problems, and track improvements month by month.

It’s the perfect way to make sure your service stays sharp, your team stays consistent, and your guests keep coming back.

Half a year of insight. Half a year of progress. All at a value that pays for itself.

12 Months of Mystery Guest Visits – The Ultimate Standard in Hospitality Insight
The Elite Package is our most complete offering.

This isn’t just a quick check-up — it’s a full year of consistent, detailed insight into how your business is performing. Across peak seasons, quieter months, staff changes, and everything in between, you’ll have a clear picture of what’s working, what needs work, and where the biggest opportunities lie.

With our unique 1000-point review system, we track patterns, highlight long-term improvements, and give you the tools to keep your service standards high all year round. It’s about building a culture of consistency, where staff know that excellence isn’t just expected once — it’s expected every day.

The Elite Package is perfect for owners and managers who are serious about growth, reputation, and long-term success.

One year. Unlimited potential.

Not every business needs the full picture.
Sometimes, you need clarity on one critical area.

Our Focused Audits are specialist mystery guest tests designed to examine a specific part of your operation—where risk, revenue, or reputation matter most.

We test real-world scenarios, including:

Bookings, enquiries, and cancellations

Allergy handling and compliance

Service recovery and complaint handling

Licensing, ID, and safety checks

Queue times, flow, and wait experience

Pre- and post-refurb performance

Late-night, takeaway, and delivery experiences

Audits can be tailored to specific guest types—families, tourists, corporates, solo diners, or groups—and run as one-off checks or repeat benchmarks.

If there’s one area of your business you need confidence in, this is where to start.

Not every risk is visible on the floor.
Some of the most costly issues happen behind the scenes.

Our Accountability Audits give owners and managers a clear, unbiased view of how teams, systems, and controls operate day to day—when no one thinks they’re being watched.

We discreetly assess:

Staff behaviour, consistency, and adherence to standards

Compliance with internal procedures and health & safety protocols

Service patterns, operational gaps, and risk exposure

Stock control, losses, and revenue leakage

Through Theft & Missing Stock Audits, we test your systems in practice to identify where controls fail and where profit is being lost.

All audits are carried out with complete discretion and professionalism. Reports are evidence-based, practical, and designed to support fair, confident decisions—covering performance, compliance, and safety.